Refund policy

IMPORTANT NOTIFICATIONS FOR YOUR CONSUMER RIGHTS:

  • Please retain the proof of purchase. For instance, receipt or online order number.
  • The benefits we give in this manufacturer’s warranty are additional to any rights and remedies that you may have under local consumer protection laws. Nothing in this warranty limits or affects your legal rights.
  • This manufacturer’s warranty is governed by the laws of the region or country in which you purchased your Refoss product. Consumers have rights under local consumer laws. Those consumer rights may differ between countries, regions, states, and provinces, and often cannot be excluded. Your local consumer rights organization can advise you on your legal rights.
  • This manufacturer’s warranty is not intended to: change or exclude any rights under consumer law that cannot be lawfully changed or excluded; · limit or exclude any right you have against the person who sold the Refoss product to you if that person has breached their sales contract with you.

Limited Warranty

We provide a limited warranty on all eligible Refoss products. Refoss warrants that the product hardware (including firmware in it) will be free from defects in materials and workmanship under normal use during the Warranty Period described below. This means that the product won’t be defective and that it will look and work as advertised during the relevant period.

The limited warranty covers failures due to defects in material or workmanship on product. Packaging, software products and technical data are not covered under this limited warranty. Proof of purchase is required to receive any services guaranteed as part of this limited warranty. The limited warranty is only applicable to the original purchaser of the product. The limited warranty does not apply products that were sold or resold by unauthorized resellers.

Refoss does not provide refunds under this limited warranty in any conditions. Refoss will replace defective units with new or factory refurbished products. If the defective unit Is discontinued, end of life, or out of stock, Refoss will replace it with product(s) of equivalent value or features. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.

Warranty Period

The Warranty Period begins on the date the product was purchased by the original end-user purchaser and lasts for the period set out in the table below:

Warranty Period

New Product：1 Year

Replaced Product：The longer of the original warranty period or 30 days

Note: If the purchased product is smart device, it will automatically count down for 1 year since its activation. If the purchased product is not smart device and consumers don’t want to keep the receipt or are afraid of losing it. Consumer can sign up here to ensure 1-year warranty.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopify@refoss.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify@refoss.net



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.